KORAS FAQs & Help Center

At KORAS, we believe that premium service is just as important as premium fashion. Here are answers to some of the most common questions to help you shop with confidence.

1. Orders & Delivery

Q: How do I place an order?

? Simply select your product, choose your size, and proceed to checkout. Our team will confirm your order via call or WhatsApp before dispatch.

Q: How long will delivery take?

? Inside Dhaka: 1–2 working days.

? Outside Dhaka: 1–3 working days (via Pathao/Steadfast Courier).

Q: Do you offer nationwide delivery?

? Yes, we provide home delivery across Bangladesh.

2. Payments

Q: What payment methods do you accept?

? We accept Cash on Delivery, bKash Merchant, Nagad Merchant, and Bank Transfers.

Q: Is online payment secure?

? Yes. All payments are handled through secure merchant channels and verified by our team.

3. Returns & Exchanges

Q: Can I return a product after purchase?

? No. KORAS does not offer refunds once a parcel has been received.

Q: When can I return a parcel?

? Parcels may only be refused/returned at the time of delivery, in front of the delivery person.

Q: Can I exchange an item?

? Yes, exchanges are allowed within 3 days of delivery, if the item is unused and in original condition.

4. Product & Sizing

Q: How do I choose my size?

? Please check our Size Guide / Fit Guide before ordering.

Q: Are product colors exactly like the photos?

? We try our best to show true colors, but slight variations may occur due to lighting or screen settings.

5. Customer Support

Q: How can I contact KORAS?

? You can reach us through phone, WhatsApp, email, or social media.

? Support Hours: Saturday – Thursday | 10 AM – 10 PM.